Effective Date: August 2026
EV-RF is committed to dispatching orders promptly and ensuring products arrive safely.
This Shipping Policy explains how we process, dispatch and deliver orders within Australia and internationally.
If you have any questions regarding shipping, please contact us before placing your order.
1. Order Processing
Orders are normally processed during standard business hours, Monday to Friday (excluding public holidays).
Orders are generally dispatched within 1–2 business days, subject to:
- product availability;
- payment confirmation;
- verification of shipping information; and
- any additional information required to process the order.
During periods of high demand, dispatch times may be longer.
2. Shipping Within Australia
EV-RF ships throughout Australia using reputable courier and postal services.
Delivery times vary depending on your location and the selected shipping method.
Typical delivery estimates are:
- Metropolitan areas: 2–5 business days
- Regional areas: 3–7 business days
- Remote areas: 5–10 business days
These delivery times are estimates only and are not guaranteed.
3. International Shipping
EV-RF ships to many international destinations.
International delivery times vary depending on:
- destination country;
- customs processing;
- local courier networks;
- public holidays;
- transport availability.
Customers are responsible for ensuring that products may be legally imported into their country.
4. Shipping Charges
Shipping charges are calculated during checkout based on factors including:
- destination;
- package size;
- package weight;
- selected shipping service.
Shipping charges are displayed before payment is completed.
5. Customs Duties and Import Taxes
For international shipments, customers are responsible for:
- customs duties;
- import taxes;
- VAT, GST or similar local taxes;
- customs clearance charges;
- brokerage fees.
These charges are imposed by the destination country and are not included in EV-RF pricing unless specifically stated.
6. Delivery Estimates
Estimated delivery times are provided as a guide only.
Delivery may be affected by factors outside our control, including:
- courier delays;
- severe weather;
- transport disruptions;
- customs inspections;
- industrial action;
- public holidays.
EV-RF cannot guarantee delivery by a specific date unless expressly agreed in writing.
7. Tracking Information
Where available, tracking information will be provided after your order has been dispatched.
Tracking updates are provided by the shipping carrier and may not always update immediately.
8. Delivery Address
Customers are responsible for providing an accurate delivery address.
Please ensure:
- recipient details are correct;
- street address information is complete;
- postcode is accurate;
- contact telephone numbers are current.
Additional shipping charges may apply if a shipment must be redirected due to incorrect information provided by the customer.
9. PO Boxes and Parcel Lockers
Some shipping services may not deliver oversized products to:
- PO Boxes;
- Parcel Lockers;
- similar delivery services.
If this applies to your order, EV-RF will contact you to arrange an alternative delivery address.
10. Authority to Leave
Some shipping services may offer an Authority to Leave (ATL) option.
If you choose ATL, the carrier may leave the parcel without obtaining a signature.
Once a shipment has been delivered in accordance with your Authority to Leave instructions, responsibility for the parcel transfers to the customer.
11. Signature on Delivery
For higher-value orders, EV-RF may require a signature upon delivery.
If nobody is available to accept delivery, the carrier may:
- leave a collection card;
- attempt redelivery;
- hold the parcel at a local collection point.
12. Damaged Deliveries
Please inspect your shipment as soon as possible after delivery.
If goods appear damaged:
- photograph the packaging before opening;
- photograph any damaged products;
- retain all packaging materials;
- contact EV-RF within five (5) business days.
We will work with the carrier to resolve the issue as quickly as possible.
13. Lost Shipments
If your shipment appears to be delayed or lost:
- Check the tracking information.
- Contact the shipping carrier where appropriate.
- Contact EV-RF if further assistance is required.
We will work with the carrier to investigate the shipment.
Replacement or refund decisions will be made after the carrier’s investigation has been completed.
14. Multiple Shipments
Where an order contains products with different availability, EV-RF may:
- dispatch products separately; or
- hold the order until all items are available.
Where practical, we will advise customers if multiple shipments are required.
15. Delivery Refusal
If a shipment is refused by the customer and returned to EV-RF, any refund may be reduced by:
- original shipping charges;
- return shipping costs;
- any applicable restocking costs.
This does not affect your rights under Australian Consumer Law.
16. Force Majeure
EV-RF is not responsible for delays resulting from circumstances beyond our reasonable control, including but not limited to:
- natural disasters;
- floods;
- bushfires;
- severe weather;
- pandemics;
- industrial action;
- government restrictions;
- transport network failures;
- customs delays;
- telecommunications outages.
17. Related Policies
This Shipping Policy should be read together with our:
- Terms of Service
- Returns & Warranty Policy
- Privacy Policy
These policies form part of the terms governing purchases made through the EV-RF website.
18. Contact Us
If you have any questions regarding shipping or delivery, please contact:
Evans RF Pty Ltd
ABN 53 658 852 870
Website: https://ev-rf.com
Email: info@ev-rf.com